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WhatsApp Agent · Zechim

The agent that becomes your operational spine.

One configurable agent on WhatsApp. Reads text, photos, audio, PDFs. Talks to your data. Acts within limits you define. Customer-facing, internal, or both.

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What it does

One agent. Six things it does end to end.

  • Reads

    Text messages, photos, audio, PDFs, documents. Multimodal by default. No app to install, no interface to learn.

  • Understands

    Context from the conversation history. Who sent it. Which subject. What state the customer or the internal thread is in.

  • Queries

    Your ERP, CRM, database, spreadsheet, third-party APIs. Wherever your data lives. Read the real state before answering.

  • Acts

    Records a payment, opens a ticket, updates a status, schedules a visit, creates an order, drafts a reply. Real actions, not FAQ answers.

  • Escalates

    Hands off to a human the moment a decision falls outside its authorization: unusual cost, ambiguous request, high-risk action.

  • Logs

    Every read, every decision, every action recorded with timestamp and context. Auditable. Rollback-able. LGPD-aware.

Two modes, one agent

Customer-facing, internal, or both at once.

The same agent runs both modes with different rules. You pick where to deploy first and expand from there.

Customer-facing

Customer adds your number on WhatsApp. Sends whatever they want. Agent answers or acts inside its limits. Escalates on unusual cases with full conversation context pre-loaded for the human.

Where we've run it

  • Post-sale support in retail (exchange, return, delivery status)
  • Quoting a service from a photo (construction, shop, technical)
  • Scheduling and rescheduling (clinic, salon, service business)
  • Friendly collections and debt negotiation
  • First-line technical support

Internal team

Your team messages the agent on WhatsApp instead of opening a dashboard. Ask a business question, run an action, submit a receipt, open a ticket. The internal team's operations layer, on the tool everyone already uses.

Where we've run it

  • Conversational panel for the owner who won't open a BI
  • Field team sending visit or delivery updates
  • Finance processing receipts photographed by store managers
  • Inventory updates from the warehouse floor
  • HR answering internal policy questions

How we deliver

Built to your operation, handed over yours.

Not a shelf SaaS. A production agent shaped around your data, your limits, your team. Discovery-first, incremental, no lock-in.

  1. 012 weeks

    Discovery

    We read your processes, your data sources, your compliance limits. Workshop with your team to define exactly what the agent can and cannot do. Leave with pilot scope and architecture.

  2. 024 to 8 weeks

    Pilot

    One or two use cases running in small production. Meta's official WhatsApp Business API (no middleman). Integration with your systems. Guardrails and escalation rules operational. Real metrics.

  3. 033 to 6 months

    Production

    Expansion to the remaining cases. Infrastructure hardened. Automated evals. Team trained. Documented handoff. The agent runs after we leave.

  4. 04Ongoing (optional)

    Fractional AI Lead

    If you want Zechim's seniority involved in the roadmap after handoff, without hiring an internal AI team. Weekly touchpoints, code review on critical changes, evolution of the agent as your operation grows.

Is this the shape of what you'd build?

30 minutes is enough to know whether it fits your operation and how we'd scope the first phase.

Book a call